Shipping Policies

  • Order preparation time: 1-3 business days
  • Delivery time: (depends on the carrier and the traffic or public order situation in the country.)
    • 2-5 business days major cities
    • 4-7 business days, retired areas.


  • We will deliver your order to the address you register in the shipping form during the check out process.
  • We will only be able to make deliveries in the departments and cities that have prior coverage by the carriers, for this we will call to confirm your registration. (we apologize if we have to cancel your order)
  • The address must contain the exact nomenclature to make the delivery. Information that does not correspond to the nomenclature standard cannot be identified or taken as a special delivery instruction.
  • Delivery schedules will be subject to the logistical capacity of the transport company and the traffic or public order conditions that allow the circulation of transport vehicles. This way It is not possible to commit to an exact delivery time. in cities other than Medellín.
  • You will be able to monitor the status of your shipment directly on the website of the assigned transport company.
  • Delivery to residential units or complexes is not permitted directly at the door of the home, so the packages will be delivered to the door.
  • You must keep in mind that we can make a maximum of 3 attempts for delivery at no cost. After the third attempt we will have to make a new shipping charge.
  • The delivery of your order will be considered fulfilled once the unit is left at the address of the recipient, ceasing the responsibility of the carrier in its custody.
  • The person responsible for receiving the unit is understood to be the person of legal age who signs the guide as proof of receipt, who has the minimum obligation to ensure that the unit is delivered in good condition in terms of its external packaging. If this person notices anything new, they must report it in the delivery guide and immediately to our customer service team through the Contact Us section.
  • It is essential Leave a photographic record of the state in which the packaging arrived. You must keep in mind that if there is no record of the new packaging in the guide, it will not be possible to process any claim in this regard with the transport company.